Preventing Undiscovered Deaths
& Increasing Customer Contact
The death of any tenant is tragic. If they subsequently go undiscovered for days or weeks, it’s even more so – especially as such deaths may be preventable.
In social housing alone, data shows that there could have been up to 1,600 people who have been left undiscovered for more than two days in the past five years. A staggering 500 of these could have been undiscovered for more than 5 days.*
This could be one of your customers and we would deeply appreciate your own thoughts about how we could prevent these terrible incidents from ever happening.
These could be your tenants, in your properties.
So your input to our draft guide would be invaluable. We’d welcome your thoughts, your experiences and what you feel needs to change to prevent this happening.
If you’d like to help, please download and read the draft document, then email us with your comments at either of the addresses below.
Thank you.
*From 2019 to 2023
What we also know is that, in respect of some of those people who have remained undiscovered for too long, it may have been possible to prevent death and provide help, through effective communication and by keeping closer to tenants. Bluntly, some of these tragic deaths are avoidable.
Of course, you are likely already aware that this could happen to one of your customers, in one of your properties, right now. The combination of a growing ageing population, the increase in the number of vulnerable residents (especially in general needs) and the impact that an undiscovered tenant death has on the community, colleagues and reputation means this is now too big an issue for you or anyone else in the sector to ignore.
James Batchelor, Founder of Alertacall is a visionary technologist who has dedicated much of his life to developing technology to prevent these incidents and ensuring that properties in which older and vulnerable people are living are safe.
James has written a draft guide sharing this experience, and the knowledge he has gained from speaking with Chief Executives and Senior Leaders in Social Housing just like you over decades.
Your free guide to preventing undiscovered deaths & increasing customer contact.
Please download the draft document below. We would really appreciate it if you could read over it?
We’d love to come and talk to you to gather your thoughts, and experiences, and understand the changes you might consider making to ensure that no one is left to die and lay undiscovered for days or weeks on end.
James Batchelor
Sir Norman Lamb
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